Case Studies
Real results for real clients. Discover how UX Agency London helped businesses achieve measurable growth.
Digital Health
InnoCap: Research-Led UX for a Digital Health Adherence Platform
Turning medication complexity into daily habit
✓68% improvement in 30-day medication adherence among pilot users
✓Task completion rate for dose logging rose from 52% to 91%
Read case study →
Retail & Consumer Tech
PriceZ: Information Architecture for Real-Time Price Aggregation Across 200+ Locations
Making price comparison feel effortless at scale
✓Median sessions-to-conversion reduced by 44%
✓Price comparison task success rate improved from 38% to 87%
Read case study →
Industrial Safety & Compliance
DATwise: Offline-First UX for Field Safety Compliance
Safety checklists that work where connectivity doesn't
✓Checklist completion rate in low-connectivity zones rose from 34% to 96%
✓Regulatory incident reports attributable to skipped steps fell by 71%
Read case study →
Fintech & Personal Finance
Ozzie: Behavioural UX Research for an AI-Powered Personal Finance App
Nudging better savings habits through evidence-based design
✓Weekly active engagement with savings recommendations increased by 54%
✓Average monthly savings per active user grew by £180 within three months
Read case study →
PropTech & Workplace
Quick: Eliminating Double-Bookings Through Workspace UX Research
Zero conflicts in office room reservations
✓Double-booking incidents reduced to zero in the three months following launch
✓WCAG 2.1 AA compliance achieved across all booking touchpoints
Read case study →
Defence & Engineering
Mabat Viewer: IA & Permissions Design for a Secure Engineering Document Platform
Precise access control without friction for engineers
✓Average document retrieval time for senior engineers reduced from 14 min to under 90 sec
✓Permission-related support tickets decreased by 62% in the first quarter
Read case study →
Enterprise Asset Management
Armax: Enterprise Asset Management UX for 99.8% Uptime Operations
Maintenance decisions made faster, with full context
✓Mean time to maintenance decision reduced by 47%
✓Critical alert acknowledgement time improved from 8 minutes to under 90 seconds
Read case study →
ERP & Enterprise Software
Matrix: IA Redesign for an ERP Key & Asset Management System
Complex asset tracking made navigable for 2,000 daily users
✓Navigation-related errors reduced by 58% following the IA restructure
✓New staff training time cut from 3 days to half a day
Read case study →
B2B SaaS
Spander: Transitioning an Internal Tool to a Commercial SaaS Product
From internal workaround to market-ready platform
✓Trial-to-paid conversion rate increased by 38% in the first commercial quarter
✓Time-to-first-value in onboarding reduced from 4 days to under 2 hours
Read case study →
Safety Technology & Sports
Keeper: Safety-Critical UX Research for a Water Sports Monitoring Platform
Real-time situational awareness for open-water safety crews
✓Mean response time to distress alerts reduced from 22 seconds to 6 seconds
✓False-positive alert acknowledgement errors down by 84%
Read case study →
Retail & AR Commerce
MaxSense AR: UX Research for an AI-Powered Augmented Reality Try-On Experience
From browser hesitation to confident product purchase
✓AR feature adoption increased by 28% in the first month post-launch
✓Add-to-cart conversion among try-on users improved by 41%
Read case study →
Public Services & EdTech
Library Machine: Standardising UX Across an Automated Lending Network of 40 Branches
One design system, forty branches, zero confusion
✓All 40 branches achieving WCAG 2.1 AA compliance following design system rollout
✓Cross-branch task success rate standardised to above 95% for first-time users
Read case study →
Manufacturing & Supply Chain
TopGum: End-to-End UX Research for a B2B Ordering & Supply Chain Platform
Streamlining ordering from catalogue to production floor
✓Order placement time for procurement managers reduced by 39%
✓Production plan retrieval errors fell by 67%
Read case study →
Social & Consumer Apps
PurpleX: User Research & IA for a Social iOS/Android App
Designing social discovery that respects user intent
✓Day-7 retention improved from 18% to 43% following the IA redesign
✓Average session depth (screens viewed per session) increased by 2.8x
Read case study →
AI & Workflow Automation
MetekuAI: Research-Led UX for a Human + AI Orchestration Platform
Building trust at the handoff between human and machine
✓Unnecessary human over-rides reduced by 48% within six weeks of launch
✓Operator trust score (measured via validated trust-in-automation scale) rose by 34 points
Read case study →
Industrial Technology & Manufacturing
Mabat3D: Information Architecture for a 3D Industrial Visualisation Website
Complex engineering products made navigable for non-technical buyers
✓Qualified enquiry form submissions increased by 82% in the quarter following relaunch
✓Average pages visited per session grew from 2.1 to 5.7
Read case study →
Media & Content Platforms
Discover: IA & Personalisation Research for a Content Discovery Interface
Surfacing the right content at the right moment
✓Average session depth increased by 3.1 pages per visit
✓Content category exploration rate (users visiting more than one category) rose from 22% to 58%
Read case study →
Entertainment & Social Apps
Below The Crime: UX Research for a Crime & Entertainment Social App
Safe community design for sensitive content categories
✓Both user segments reporting satisfaction with content relevance above 80% (previously split: 91% enthusiasts vs 34% casuals)
✓Community participation rate among casual users increased from 4% to 29%
Read case study →
Design Tools & Creative Tech
Mixmatch Color: UX Research & Design System for an AI Colour Palette Tool
Making AI colour decisions transparent and trustworthy
✓AI palette adoption rate among professional designer users rose from 12% to 67%
✓WCAG contrast compliance in exported palettes increased from 44% to 100%
Read case study →