London UX Agency — Human-Centred Design That Converts

Case Studies

Case Studies

“We brought them in to fix our mobile experience and the results exceeded every expectation. Our mobile conversion rate went up 91% in the first quarter after launch. They didn't just redesign screens — they rethought the entire purchase journey from product discovery to checkout. The research they did with our actual customers was incredibly valuable and changed how we think about our digital strategy.”

“Our product had powerful features but users kept telling us it was hard to use. The UX team ran a thorough usability study and identified exactly where people were getting stuck. The redesigned interface feels completely intuitive now. Our NPS score jumped from 32 to 67 within three months, and support tickets about 'how do I do X' dropped by half.”

“What set them apart was the depth of their research. They interviewed our clients, observed how solicitors actually used the portal, and came back with insights that fundamentally changed our brief. The redesigned client portal has received overwhelmingly positive feedback and our client retention has improved noticeably since launch.”

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Our projects start from £1,000 for a focused UX audit. A full end-to-end UX design project typically ranges from £8,000 to £40,000 depending on scope, complexity, and the number of user testing rounds required. We provide a clear, itemised quote after an initial discovery call — no hidden fees.

A UX audit takes 1–2 weeks. A full design project — from discovery through to final high-fidelity designs — typically takes 6–12 weeks. If we're also doing frontend development, add 4–8 weeks depending on scope. We work to your timeline where possible and always give a realistic estimate upfront.

Absolutely. Some of our best work has been with pre-launch startups who wanted to get the UX right before investing heavily in development. Getting the UX right early is significantly cheaper than fixing it after launch.

UX (User Experience) design covers the overall experience — how something works, how users navigate, how it feels. UI (User Interface) design is the visual layer — colours, typography, buttons, icons. Good UX without good UI can feel clunky. Good UI without good UX looks great but frustrates users. We do both.

Yes, and we do it often. We produce thorough Figma handoff files with detailed annotations, design tokens, and component specifications so your developers have everything they need. We're also happy to join your team's Slack, attend standups, and support during the build phase.

A specialist UX agency in London focuses exclusively on user experience — research, strategy, and design — rather than splitting attention across branding, marketing, and development. You get a team whose entire methodology is built around user behaviour and conversion outcomes. Our London UX agency has spent over 12 years refining research-led processes that general agencies simply cannot replicate.

We work across fintech, healthtech, SaaS, e-commerce, and professional services. As a UX agency London businesses trust, we have delivered projects for early-stage startups through to FTSE-listed enterprises. Our research-first approach means we adapt to any sector quickly — the methodology stays consistent, the domain knowledge grows with every engagement.

Ecommerce UX requires relentless focus on conversion funnel optimisation — from landing page to checkout. We run heuristic audits, session recording analysis, and user testing to identify exactly where shoppers drop off. Our ecommerce UX work typically improves checkout completion rates by 20–40% within the first optimisation cycle. Read more in our <a href="/blog/ecommerce-ux-agency-london-boost-online-store-conversions">ecommerce UX guide</a>.

A creative UX agency combines rigorous user research with distinctive, imaginative interface design — going beyond usability checklists to craft experiences that are both functional and genuinely engaging. Unlike agencies that treat UX as a purely analytical discipline, a creative UX agency brings design craft to every touchpoint. We blend qual and quant research with bold visual thinking to produce digital products that convert and that users actually enjoy using. Read our <a href="/blog/creative-ux-agency-london-what-sets-great-ux-apart">guide to choosing a creative UX agency in London</a>.

The best user experience design agencies lead with research, not aesthetics. Look for a portfolio that shows measurable outcomes — conversion uplifts, task completion rates, or engagement improvements — not just beautiful screenshots. A strong user experience design agency will have a clear methodology for discovery, testing, and iteration. They should also be transparent about pricing and realistic about timelines. As a specialist UX agency London businesses have trusted for over 12 years, we publish our process and pricing upfront so you can make an informed decision.

We consistently appear in lists of the best UX design agencies in London because of our research-led methodology and our focus on measurable business outcomes rather than decorative design. Our portfolio spans fintech, healthtech, SaaS, and ecommerce — sectors where UX quality directly impacts revenue. With 200+ projects delivered and a 98% client satisfaction rate, we have the track record to back the claim. <a href="/free-consultation">Book a call to see why we are considered one of the top UX agencies in London</a>.