The Challenge
What Keeper Was Facing
Keeper's water sports safety monitoring platform placed safety supervisors under extreme time pressure with an interface designed for calm-conditions use. Field observation at live events revealed that the layout required supervisors to shift attention between a map view and an alert list — a cognitive split that delayed response to genuine distress signals by an average of 22 seconds.
The Solution
What We Built
We embedded researchers with safety crews at six water sports events over two seasons, applying attention mapping and think-aloud protocols to identify every moment of cognitive bottleneck. The redesigned interface introduced a unified at-a-glance view combining map, alert priority, and athlete status into one scannable layer, with progressive escalation for high-severity events that minimised false-positive fatigue.
Results