The Challenge
What Quick Was Facing
Quick's office room booking system had a persistent double-booking problem despite technically enforcing availability constraints. Usability testing revealed the root cause was perceptual: the availability grid used colour coding that was invisible to colour-blind users, and the confirmation flow failed to communicate timezone differences for distributed teams.
The Solution
What We Built
We ran WCAG-focused accessibility audits and conducted moderated usability sessions with participants spanning four office locations and three timezones. The redesigned booking flow introduced redundant availability signals (colour + pattern + label), an explicit timezone picker, and a conflict-prevention confirmation screen that surfaced potential clashes before commitment.
Results